Frequently Asked Questions

Order your firewood before you need it. Spring and Summer is always best.  Your firewood will be ready and waiting for you when cold weather hits. 

Once your order placed, our scheduler will reach out to you and get you on our delivery schedule. September to March is our busiest time of year so if you ordered during that time, lead times are longer.  Please be patient as weather, equipment issues and driver health all play a part in the timing of delivery.  Wet or icy conditions may not allow for delivery on your scheduled day.  If you get rescheduled for any of these reasons, we will communicate often with you to set up another day for delivery. 

Yes!  One rick of firewood fits perfectly into the bed of a full-size truck. We offer self-serve roadside pick up at 8184 Hwy. 127S, Crossville, TN. 38572.  Each $25 rack is 1/4 of a rick so if you pick up a full rick, it would be 4 of the 1/4 rick slots. THIS ITEM SELLS OUT QUICKLY.  If you would like to pick up, please give us a call and we can help set up a date for pick up.  

We are located in Crossville, TN south of the Cumberland Mountain State Park. 

All of our firewood is mixed hardwoods, mostly red oak, chestnut oak, pin oak and white oak with occasional hickory, cherry, sassafras or poplar mixed in.   We do have occasional other species of hardwoods that are mixed in depending on availability.  NO pine.  All of the split logs are approximately 4 to 6 nches in diameter and 16 to 18 inches in length. 

At this time, we do NOT offer custom length firewood.  All of the firewood is 16 to 18 inches in length.  

We deliver within a 100 mile radius of the city center of Crossville, TN. If you have tried to order and you have recieved an error message related to delivery, please reach out to us and we will be happy to assist with your location.  You can give us a call at 1-800-929-9655 and we will be happy to help with your location. 

8.) How do you deliver? 

We deliver in full size trucks towing 16ft trailers.  If you have a difficult entry into your property, please let our scheduling person know when you place your order. 

All of our firewood is harvested locally and usually each of the logs have been cut and down for at least a year.  Sometimes, the moisture level in later cut logs is a little higher. Rain and snow conditions will increase those levels. Our Firewood usually ranges between 10 to 30% on a moisture meter.  Wet wood does NOT always mean green wood.  With that being said, ordering early (Spring or Summer) and having it delivered early will give the moisture levels time to come down and it will be ready to burn once cold weather hits. We can NOT guarantee that the firewood will be at a 20% moisture level or under so order as early as possible. 

10.) How do we store our wood?

We do NOT store our wood under cover.  The split wood is processed into piles, and certain species are separated out.  When it rains, it gets wet and when it snows, it gets wet and freezes. Our delivery trailers are NOT covered, and the wood gets wet when it rains or snows.  When we deliver and stack, the best practice is to store the wood in a dry area or just cover the top of the stack if it is stored outdoors.  Stacking allows airflow to the wood and helps dry the wood.  Rain, snow and ice increase the moisture levels in the wood.   If you have a small storage area inside to bring some of the wood inside, it will help to dry the wood faster. 

No! We deliver and stack or dump for free!

Tennessee Mountain Firewood: Zero Tolerance Policy

At Tennessee Mountain Firewood, we take pride in warming your homes and providing quality service to our community. To ensure a safe and respectful environment for our staff and customers, we uphold a Zero Tolerance Policy regarding the following behaviors:

1. Harassment and Abuse

We maintain a professional workspace. Verbal abuse, threats, shouting, or any form of harassment toward our drivers or office staff will result in the immediate termination of the transaction and a permanent ban from future services.

2. Safety Violations

Safety is our primary concern during deliveries and pick-ups.

• Delivery Zones: Customers must keep children, pets, and themselves at a safe distance from delivery vehicles and equipment.
• Instructions: Failure to follow the safety instructions of our operators may result in an incomplete delivery (with a fuel/service fee applied).

3. Property Integrity & Honesty

We stand by the quality of our wood. However:

• Payment: All payments are due at the time of delivery or as pre-arranged. Non-payment or "chargeback" fraud will be pursued legally.
• Site Access: Customers must provide honest information regarding delivery terrain. We are not responsible for damage caused by attempting to deliver to "unsafe" or "unstable" locations (mud, steep inclines, stairs, etc.) if the risks were not disclosed.

4. Policy on Disputes

If there is an issue with your order, we want to make it right. Please contact us to give us the opportunity to fix any issues.  However, we require that disputes be handled through calm, professional communication. Disrespectful behavior forfeits the opportunity for a negotiated resolution.

Our Commitment: We promise to treat every customer with the legendary "Mountain Hospitality" Tennessee is known for. We simply ask for that same respect in return.