Frequently Asked Questions
1.) When should I order?
Order your firewood before you need it. Spring and Summer is always best. Your firewood will be ready and waiting for you when cold weather hits.
2.) When will I get my delivery?
Once your order placed, our scheduler will reach out to you and get you on our delivery schedule. September to March is our busiest time of year so if you ordered during that time, lead times are longer. Please be patient as weather, equipment issues and driver health all play a part in timing of delivery. Wet or icy conditions may not allow for delivery on your scheduled day. If you get rescheduled for any of these reasons, we will communicate often with you to set up another day for delivery.
3.) Can I pick up firewood?
Yes! One rick of firewood fits perfectly into the bed of a full size truck. We offer self serve road side pick up at 8184 Hwy. 127S, Crossville, TN. 38572. Each $25 rack is 1/4 of a rick so if you pick up a full rick, it would be 4 of the 1/4 rick slots. THIS ITEM SELLS OUT QUICKLY. If you would like to pick up, please give us a call and we can help set up a date for pick up.
4.) Where are you located?
We are located in Crossville, TN south of the Cumberland Mountain State Park.
5.) What type of firewood do you offer?
All of our firewood is mixed hardwoods, mostly red oak, chestnut oak, pin oak and white oak with occasional hickory, cherry, sassafras or poplar mixed in. We do have occasional other species of hardwoods that are mixed in depending on availability. NO pine. All of the split logs are approximately 4 to 6 nches in diameter and 16 to 18 inches in length.
6.) Do you offer custom length split firewood?
At this time, we do NOT offer custom length firewood. All of the firewood is 16 to 18 inches in length.
7.) Where do you deliver?
We deliver within a 100 mile radius of the city center of Crossville, TN. If you have tried to order and you have recieved an error message related to delivery, please reach out to us and we will be happy to assist with your location. You can give us a call at 1-800-929-9655 and we will be happy to help with your location.
8.) How do you deliver?
We deliver in full size trucks towing 16ft trailers. If you have a difficult entry into your property, please let our scheduling person know when you place your order.
9.) Is the firewood seasoned?
All of our firewood is harvested locally and usually each of the logs have been cut and down for at least a year. Sometimes, the moisture level in later cut logs is a little higher. Rain and snow conditions will increase those levels. Ordering early (Spring or Summer) and having it delivered early will give the moisture levels time to come down and it will be ready to burn once cold weather hits. We can NOT guarantee that the firewood will be at a 20% moisture level or under so order as early as possible.
10.) Is there a delivery fee?
No! We deliver and stack or dump for free.
11.) Do you offer a rewards program?
Yes! At the top of our website you will see a red bar titled "Rewards". Click on the bar to sign up or if you already have an account, you will begin to accumulate rewards once your next order is placed. You can earn 1 point for each $1 spent and there are great referral points for you also.